Question 1

How do I register on vbaji? Easy

Accepted Answer

Signing up with vbaji is quick and easy — it only takes 2–3 minutes. registration page Enter your full name, mobile number, email, and date of birth. Create a password and agree to the terms and conditions. Verify with the OTP sent to your mobile and your registration is complete. Was this answer helpful? Yes No

Question 2

What do I need to register?

Accepted Answer

To register, you'll need: An active Bangladeshi mobile number (Grameenphone/Robi/Airtel/Banglalink)A valid email addressMinimum age: 18 yearsA bKash/Nagad account in your own name (required for withdrawals) KYC verification using your national ID is required when making a withdrawal. Was this answer helpful? Yes No

Question 3

Can a person open more than one account?

Accepted Answer

No. vbaji allows a maximum of one account per person. Any attempt to create multiple accounts will result in all accounts being suspended and balances may be forfeited. Was this answer helpful? Yes No

Question 4

What should I do if I forget my password?

Accepted Answer

On the login page Click the "Forgot Password?" link. Enter your registered mobile number and you'll receive an OTP. Verify using the OTP and set a new password. The entire process takes under 2 minutes. Was this answer helpful? Yes No

Question 5

How do I complete account verification (KYC)?

Accepted Answer

KYC verification is required before your first withdrawal. Go to Account Settings and navigate to the "Identity Verification" section. Upload photos of the front and back of your National ID along with a selfie. Verification is typically completed within 24 hours. Was this answer helpful? Yes No

Question 6

What should I do if my account is closed or deactivated?

Accepted Answer

Repeated incorrect password attempts will temporarily lock your account for 15 minutes. For more serious issues, contact us via live chat or email support@vbaji.co. Our support team will get you sorted quickly. Was this answer helpful? Yes No

Question 7

Can I update my profile information?

Accepted Answer

Your email, mobile number, and password can be changed from Settings. However, Name & Date of Birth To make changes, you'll need to submit a request to Support with your KYC documents. Was this answer helpful? Yes No

Question 8

What do I do if I want to delete my account?

Accepted Answer

Instead of deleting your account, we recommend Self-Exclusion We recommend making use of the available features. If you'd like to permanently close your account, write to support@vbaji.co. Make sure to withdraw any remaining balance first. Was this answer helpful? Yes No

Question 9

How do I make a deposit with bKash?

Accepted Answer

After logging in, click the "Deposit" button. Select bKash as your payment method. Enter the amount and your bKash number. You'll receive an OTP on bKash — confirm it to complete the deposit. Your balance is usually updated within 1 minute. Was this answer helpful? Yes No

Question 10

What are the minimum and maximum deposit amounts?

Accepted Answer

Minimum deposit: ৳100. Maximum deposit: Up to ৳5,00,000 per day (bKash/Nagad's own limits apply). For higher limits, use bank transfer. Was this answer helpful? Yes No

Question 11

How long does a withdrawal take?

Accepted Answer

Processing times vary by method: bKash / Nagad / Rocket: 5–15 minutesBank Transfer: 1–24 hours (within banking hours)Crypto: 10–30 minutes (including network confirmation) Without KYC verification, your first withdrawal may take longer to process. Was this answer helpful? Yes No

Question 12

Are There Any Withdrawal Fees?

Accepted Answer

vbaji does not charge withdrawal fees. However, bKash/Nagad/Rocket may apply their own transfer charges, and bank transfers may incur fees set by your bank. Was this answer helpful? Yes No

Question 13

I Made a Deposit but My Balance Hasn't Updated — What Should I Do?

Accepted Answer

Your deposit should typically be credited within 5 minutes. If it isn't: 1. Check the status in your transaction history. 2. Save the confirmation message in your bKash/Nagad app. 3. Contact us via live chat with your transaction ID. We resolve most issues within 30 minutes. Was this answer helpful? Yes No

Question 14

Can I make payments with Nagad?

Accepted Answer

Yes, vbaji accepts payments via Nagad, bKash, Rocket, bank transfer, Visa/Mastercard, and various cryptocurrencies. Was this answer helpful? Yes No

Question 15

What Is the Minimum Withdrawal Amount?

Accepted Answer

The minimum withdrawal via bKash/Nagad is ৳500. For bank transfers, the minimum is ৳1,000. The maximum daily withdrawal limit is ৳2,00,000. Was this answer helpful? Yes No

Question 16

Can I withdraw to a number other than my registered one?

Accepted Answer

No. For security purposes, withdrawals can only be made to a payment number that is registered and verified on your account. To change the number, you'll need to submit a request to support along with your KYC documents. Was this answer helpful? Yes No

Question 17

Can Bonus Balance Be Withdrawn Directly?

Accepted Answer

No, bonus balance cannot be withdrawn directly. You must first meet the specified Wagering Requirement. Once wagering is complete, the bonus converts to your main balance and can then be withdrawn. Was this answer helpful? Yes No

Question 18

What is the welcome bonus and how do I claim it? Popular

Accepted Answer

New members at vbaji get on their first deposit 150% Bonus Get up to ৳15,000. Register, make your first deposit — the bonus will be added automatically. A minimum deposit of ৳100 is all it takes to qualify. Was this answer helpful? Yes No

Question 19

What is a Wagering Requirement?

Accepted Answer

Wagering means you must place a specified amount in bets before withdrawing a bonus. For example, a ৳1,000 bonus with 30x wagering requires ৳30,000 in bets. These bets can be placed on any game (separate rules may apply to certain games). Was this answer helpful? Yes No

Question 20

How do I earn a referral bonus?

Accepted Answer

Your account has a unique referral code. Share it with a friend and ask them to register using that code. Once they sign up and make their first deposit, you'll receive a ৳500 bonus. You can refer up to 50 people per account. Was this answer helpful? Yes No

Question 21

How does the cashback bonus work?

Accepted Answer

A cashback percentage is calculated based on your weekly losses and credited to your account. Cashback is typically added every Monday for the previous week. VIP members Earn more cashback. Was this answer helpful? Yes No

Question 22

How do I get free spins?

Accepted Answer

Register via the app and get 50 free spins. Free spins are also awarded during special promotions, as part of deposit bonuses, and upon VIP level upgrades. Free spins must be used within 72 hours of being credited. Was this answer helpful? Yes No

Question 23

What Should I Do If I Want to Cancel an Active Bonus?

Accepted Answer

You can cancel an active bonus from the "Bonus" section in your account settings. Please note that cancelling a bonus will remove the associated bonus amount from your account. Was this answer helpful? Yes No

Question 24

Where do I enter a promo code or bonus code?

Accepted Answer

You can enter a promo code in the "Referral Code" field during registration. If you've already registered, you'll find the option to apply a promo code on the "Deposit" page or in the "Bonus" section. Please note that the option to add a code later isn't always available. Was this answer helpful? Yes No

Question 25

Which Sports Can I Bet On at vbaji?

Accepted Answer

vbaji offers betting on cricket, football, tennis, badminton, basketball, volleyball, kabaddi, and 30+ more sports. Enjoy Live Betting, pre-match betting, and Match Odds everything you need. Was this answer helpful? Yes No

Question 26

What are the minimum and maximum bet amounts?

Accepted Answer

The minimum bet is ৳10 (for both Sports and Casino). Maximum bet limits vary by game and market — typically up to ৳50,000 per bet. Was this answer helpful? Yes No

Question 27

Can a placed bet be cancelled?

Accepted Answer

Generally, bets cannot be cancelled once confirmed. However, some markets offer a "Cash Out" option, allowing you to settle your bet while the match is in progress — though not at full potential profit. Was this answer helpful? Yes No

Question 28

What Games Are Available in Live Casino?

Accepted Answer

vbaji's Live Casino features Live Roulette, Blackjack, Baccarat, Poker, Sic Bo, Dragon Tiger, and many more games popular in Bangladesh. All games are hosted by real dealers and include a Bengali chat option. Was this answer helpful? Yes No

Question 29

How do I enter the vbaji lottery?

Accepted Answer

On the Lottery page Go to the lottery section, choose your preferred lottery, and pick your numbers. Ticket prices vary by lottery. Draw results are announced on the lottery page and via email. Any jackpot winnings are credited directly to your account. Was this answer helpful? Yes No

Question 30

Are All Games Available on the Mobile App?

Accepted Answer

Yes, the vbaji app gives you access to all the same games available on the website. The app also offers added benefits including biometric login, push notifications, and a smoother overall interface. Available on both Android and iOS. Was this answer helpful? Yes No

Question 31

How Do I Read and Understand Match Odds?

Accepted Answer

On the Match Odds page there's a detailed guide. In short: the higher the odds, the less likely that outcome — but the greater the potential payout. A ৳100 bet at odds of 1.50 returns ৳150 if you win. Was this answer helpful? Yes No

Question 32

What happens to my bet if a match is cancelled or abandoned?

Accepted Answer

If a match is cancelled or abandoned, the full stake is generally refunded. For Accumulator bets, the cancelled event is counted as 1.00 odds. Was this answer helpful? Yes No

Question 33

Is vbaji safe? How secure is my personal information?

Accepted Answer

vbaji is internationally licensed and secured with 256-bit SSL encryption. Your personal data is never sold to third parties. Annual third-party security audits are conducted. Was this answer helpful? Yes No

Question 34

How Do I Stay Safe from Phishing Sites and Scams?

Accepted Answer

Always only https://vbaji.co to log in. vbaji will never ask for your password, credit card details, or OTP via SMS or email. If you receive a suspicious message, do not click on it — report it to us immediately. Was this answer helpful? Yes No

Question 35

How Do I Enable Two-Factor Authentication (2FA)?

Accepted Answer

Go to Account Settings → Security → and enable "Two-Factor Authentication". You'll receive an OTP on your mobile every time you log in. With 2FA active, no one can access your account even if they know your password. Was this answer helpful? Yes No

Question 36

What should I do if I receive a login alert from an unrecognized device?

Accepted Answer

Change your password immediately and log out of all devices. Go to Settings to view active sessions and terminate any unrecognized ones. Contact us right away via live chat — we'll help secure your account. Was this answer helpful? Yes No

Question 37

What Is Self-Exclusion and How Do I Enable It?

Accepted Answer

Self-Exclusion is a responsible gambling tool that lets you temporarily close your account for a set period. Choose anywhere from 6 months to permanent. Responsible Gaming page for full details. Was this answer helpful? Yes No

Question 38

Is my personal data shared with third parties?

Accepted Answer

No. vbaji never sells your personal information to third parties. Data may only be shared where required by law or for payment processing purposes. For more details, Privacy Policy Read more. Was this answer helpful? Yes No

Question 39

How do I join the vbaji VIP program?

Accepted Answer

No separate application is needed. VIP points start accumulating from the day you register. Points are added automatically with every bet you place. Once you reach the required points, you'll be promoted to the next VIP level. On the VIP page View details. Was this answer helpful? Yes No

Question 40

How many VIP levels does vbaji have and what are the benefits?

Accepted Answer

There are 6 levels in total: Bronze → Silver → Gold → Platinum → Diamond → Elite. Higher levels unlock greater cashback, a personal account manager, faster withdrawals, and invitations to exclusive events. Was this answer helpful? Yes No

Question 41

Do VIP points expire?

Accepted Answer

Yes. VIP points may expire if there is no betting activity within 6 months. However, points do not expire for active members. Diamond and Elite members' points never expire. Was this answer helpful? Yes No

Question 42

What Can I Do with VIP Points?

Accepted Answer

VIP points can be used to: convert into betting credits, purchase exclusive merchandise, fast-track your progress to the next level, and enter exclusive tournaments. Was this answer helpful? Yes No

Question 43

Can My VIP Level Be Downgraded?

Accepted Answer

Generally no — once earned, your level is permanent. However, Diamond and Elite members are required to maintain a minimum level of betting activity each month to retain their status. Was this answer helpful? Yes No

Question 44

Do VIP members get special withdrawal benefits?

Accepted Answer

Yes. Withdrawal requests from Gold+ members are prioritised. Diamond and Elite members have a dedicated payment team, and most withdrawals are processed within 5 minutes. Was this answer helpful? Yes No

Question 45

Do VIP members receive more bonuses than regular members?

Accepted Answer

Yes, significantly more. Every level from Silver onwards offers higher cashback, reload bonuses, and birthday bonuses. Elite members receive personalised bonus offers unavailable to other tiers. Was this answer helpful? Yes No

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